FAQs
1-All orders are subject to a handling period before shipment, usually 1-4 business days.
2-Most orders leave the warehouse within 1-4 business days after receipt of payment.
3-Please allow up to 5 business days for order processing and shipment. You will then receive notification of both processing and shipment. Please expect 5- 10 days to receive your order.
You can track your order once is shipped.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
In case you will not receive a response from us within 12-24 hours, your E-Mail might have landed in OUR or YOUR spam folder of the E-Mail inbox. Please check your spam folder first and make sure that you whitelist our
E-Mail: adji.a2cfashion@gmail.com
It might also happen, that it does land in our spam folder or our customer support has accidentally overlooked your E-Mail and failed to respond.
We apologize dearly for such mistakes but we are humans as you are and such mistakes can occur, even though at a very low frequency. So your best bet is to just send out another E-Mail and try it once again.
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If you would like to add items to your existing order, you can contact us.
Simply visit our webpage on www.138beautysupply.com and choose your desired products. Add them to cart and once you have them all together, click on "checkout" , fill in your contact and shipping information, proceed to the payment and either pay
1) with Credit Card
2)with PayPal
You will receive a confirmation E-Mail right after, that your order has been placed.
In case you should encounter some technical issues, we are always happy to help. Just reach out via E-Mail to: adji.a2cfashion@gmail.com
Or contact us.
If for any reason you are not satisfied with your purchase, please return it to us within 14 days of delivery for a full refund or exchange. Sale or clearance not eligible for refund or exchange (Return must be postmarked within 14 business days of receipt and provide tracking information to insure delivery)
Instead of returning items like apparel ,you can contact us for full refunds. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint . So just tell us what went wrong , send along a pic( Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video),and we'll give you your money back without the shipping cost. Then if possible, you can donate your product to a local charity or recycle it .
If you have any questions, feel free to contact us. Thanks.
We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details.
We accept payments via:
1) Credit Card
2) Debit Card
3) PayPal
Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the 'Refunds' section of our website.
1) When the tracking code for the order indicates that the order has been delivered, as we would otherwise open the doors widely for fraudulent practices.
2) When it has come clear that delivery failed, due to the customer has been providing a wrong address. We will only resend the same item again to the corrected address, but we are not being held liable for such cases and will not issue a refund. For more detail, please check our Refund & Return Policy.
Our address is:
569 Hwy 138 W,
Suite D,
Jonesboro, Georgia
30228
Our email : adji.a2cfashion@gmail.com
Phone 📞: 7708842306 Text or Call
Hey ,
We do hope you are all well and staying safe, sound and healthy. The impact of this outbreak has hit many of you, and it hit us as well. We are aware that some issues have been occurring, as a result of the COVID-19 crisis.
Possible COVID-19 impact on your order:
1) Shipping times are longer and deliveries can be delayed by up to 1-6 weeks.
2) Tracking code updates take longer than usual, due to limited workforce and cargo traffic in the logistics sector. During transit times, it can take a few weeks, until the tracking code will update.
We do hope that you are understanding and if there is something you want to address or enquire about, just send us an E-Mail at adji.a2cfashion@gmail.com and we will do our best to help you as fast as possible.